The QuickBooks error code H505 occurs when something is not allowing the connection between you and the server. The error message happens when trying to access a company file outside your computer. Several things can trigger the blockage of the multi-user connection. More often than not, the problem revolves around the hosting settings of your QuickBooks application.
The problem affects your ability to access company files served to a network via a server. In this article, we will walk you through a handful of methods you can use to circumvent the error message.
However, before we start with the solutions, we must dive into the various causes of the error code. We have listed the most common causes below:-
- Windows Defender Firewall is blocking the connection — One of the reasons the error message in question can appear is when the Windows Firewall does not allow it to establish a connection with the server. If this case is applicable, you will have to manually allow the QuickBooks app through the firewall or add a new rule to the Windows Firewall configuration that allows the user of specific ports for QuickBook.
- Multiple workstations are hosting multi-user connections — The error code H505 can occur when you have multiple workstations in your network acting as the server. This can happen when the Host Multi-User Access option is enabled on multiple computers instead of the server. To fix this, you will have to disable the option in question on every workstation other than your server.
- The server is unreachable or down — If the server you are trying to establish a connection with to access a company is unreachable or down, that can also cause an error message. In such a scenario, you must ensure the server is up and running before connecting again.
- QuickBook services not running on the server — Finally, the QuickBook application uses some specific servers to facilitate the connections between itself and other workstations on the network. If these services are not running in the background when trying to access a company file on the server, it can trigger the H505 error code. Therefore, you must ensure the services run in the background before proceeding.
Now that we have gone through a possible list of causes of the issue in question, we are ready to get on with the multiple methods you can implement to fix the problem. Let us start right away.
1. Use QuickBooks File Doctor
We would recommend starting with using the QuickBooks File Doctor. QuickBooks offers a tool hub that allows you to detect and fix any issues any common errors. The QuickBooks Tool Hub has several utilities that can help you in various scenarios.
You can use the QuickBooks File Doctor utility for the error message in question. This allows you to fix file and network issues you might be experiencing while using the QuickBooks application. To use the QuickBooks File Doctor utility, you will need to download QuickBooks Tool Hub. Follow the instructions down below to do this:
- First, you will have to download and install QuickBooks Tool Hub. You can either head to the website and download it from there or click on this link that automatically downloads the setupfrom the official source.
- Once you download QuickBooks Tool Hub, launch the installation wizard to install the application. The installation process is straightforward and does not require any configuration.
- After installing the application, open up the Start Menu and search for QuickBooks Tool Hub. Open it up.
- On the QuickBooks Tool Hub window, click the Company File Issues tab on the left-hand side.
- There, click the Run File QuickBooks Doctor button to start the utility.
- Wait for it to finish and see if that resolves the problem.
2. Enable Multi-User Hosting on the Server only
QuickBooks offers the ability to allow multiple users to work on a company file. This is done by creating different users through the dashboard and allocating them apposite permissions. The multi-user hosting option is available on each iteration of the QuickBooks desktop app.
If you want to utilize the multi-user functionality on your network, you will have to make sure only the server has the Host Multi-User Access option. In case there are various workstations with the said option enabled, you are bound to run into the error message in question. As such, you will have to enable the option only on the server, i.e., the computer containing the company files.
To disable multi-user mode on other workstations in the network, follow the instructions down below:
- First, open up the QuickBooks application on each computer encountering the problem.
- Once the QuickBooks app is open, navigate to File > Utilities > Stop Hosting Multi-User Access.
- Do this for all of the workstations with the error. If you do not see the Stop Hosting Multi-User Access option in the Utilities menu on your workstations, leave it as it is.
- After you do that, open up the QuickBooks application on your server.
- On the server, enable the Host Multi-User Access option. You will find it in the File > Utilities menu.
Once you do all that, see if the error message still appears. Move to the following method in case it does.
3. Check QuickBooks Services
QuickBooks uses services, like any other application, to perform its operations. When these services are not running in the background while you are trying to access a company file on the server, it can trigger the error message in question.
If this case is applicable, you will have to ensure that the services run in the background. In addition, you will also have to change the startup type of the services so they can start automatically. All of this needs to be done on the server since it contains the files and not on the workstations.
To do this, follow the instructions down below:
- To start, open the Run dialog box by pressing the Windows key + R on your keyboard.
- In the Run dialog box, type in services.msc and press Enter
- On the Services window, look for the QBCFMonitorService and QuickBooksDBXX services. XX in the latter can be any two numbers.
- After that, double-click each service and select Automatic from the drop-down as the Startup type. Make sure the service is running by clicking the Start button.
- Once you do that, switch to the Recovery tab.
- You can change the computer’s response to the service when it fails.
- Choose the Restart the service option for First failure, Second failure and Subsequent failures.
- Finally, click Apply and then hit OK.
- Do this for both of the services. After that, see if the issue goes away.
If there is no issue with the services or it does not fix the problem, move to the following method below.
4. Disable Windows Defender Firewall Temporarily
In some cases, the problem can also arise when the Windows Defender Firewall is not allowing the connection. As it turns out, Windows Firewall is responsible for overlooking all of the connections on your computer, both incoming and outgoing. If the firewall is blocking the connection, you will not be able to access the files.
If this case is applicable, you will have to temporarily disable Windows Firewall to see if that resolves the issue. Doing this is plain and simple. Follow the instructions down below to do this:
- First, open the Control Panel by searching for it in the Start Menu.
- On the Control Panel window, click on the System and Security option.
- Once there, click on Windows Defender Firewall.
- Inside Windows Defender Firewall settings, click on the Turn Windows Defender Firewall on or off option on the left-hand side.
- After that, choose the Turn off Windows Defender Firewall option for both Public and Private networks.
- Click OK. See if the issue persists after this.
If the problem goes away after disabling the Windows Defender Firewall, you can allow the QuickBooks app through the firewall by adding it to the whitelist. This way, you will be able to enable Windows Firewall. Follow the instructions down below to do this:
- In the Windows Defender Firewall settings, click the Allow an app or feature through Windows Defender Firewall option on the left-hand side.
- After that, click on the Change settings button.
- Follow this by clicking on the Allow another app button.
- On the follow-up dialog box, click the Browse button and navigate to the QuickBooks installation directory. Select the QuickBooks executable file.
- Once you do that, click on the Network Types button. There, tick both the Public and Private checkboxes.
- Finally, click the Add button and hit OK to save your changes.
5. Edit Windows Hosts File
The host file in your Windows installation directory is a system resource that maps hostnames to IP addresses. This is helpful when trying to find a host in an IP network. In addition, you can also block websites on your system via the hosts file. You will be editing the hosts file on your computer to map the server’s IP address to its hostname in the network.
You will have to add the IP address and hostname of the workstation facing the issue in the host file on your server. Both cases require you to have administrative privileges to edit the hosts file since it is a system resource. Follow the instructions down below to do this:
- First, you must find your local IP address and your computer’s hostname.
- To do this, open the Start Menu and search for the command prompt. Click the Run as administrator option on the right-hand side.
- To find your IP address and hostname, type in ipconfig /all and then press Enter.
- The IPv4 address is your local IP address. Note your IPv4 address and hostname.
- Afterwards, in the command prompt window, type in notepad and hit Enter.
- On the Notepad window, click on File > Open.
- Navigate to the C:\Windows\System32\drivers\etc directory.
- If you do not see any files, choose All files from the drop-down menu.
- After that, open up the hosts file.
- Inside the hosts file, enter your IP address followed by the hostname. You will have to enter your server’s IP address and hostname on your workstation and vice versa.
- Press CTRL + S on your keyboard to save the changes.
- After that, close the notepad window and see if the problem still occurs.
6. Check Server Status
Finally, if none of the methods above fixes the problem for you, then it is very likely the error message is occurring due to a problem with your server. The server may be down or unreachable, which is why your workstation cannot access the company file.
If this case is applicable, we recommend pinging your server via a command prompt window to see if there are replies. If there are no replies from the server, it will be evident the server is unreachable. In such a scenario, you will have to inform your IT department so they can resolve the issue.
Read Next
- How to Fix QuickBooks Error 15215
- How to Fix QuickBooks Error Code 3371
- Fix: QuickBooks Error Code H202
- Fix: QuickBooks Error Code 6000
FAQs
How to Fix "Error Code: H505" on QuickBooks ? ›
If you see Error H101, H303, or H505, one or more of your workstations is set to be the server for QuickBooks. Your server (the computer that hosts your company files) should be the only computer set to host multi-user mode. The Host Multi-User Access option should be turned off on your workstations.
How do I fix H505 error in QuickBooks? ›If you see Error H101, H303, or H505, one or more of your workstations is set to be the server for QuickBooks. Your server (the computer that hosts your company files) should be the only computer set to host multi-user mode. The Host Multi-User Access option should be turned off on your workstations.
How do I fix errors in QuickBooks? ›Run the QuickBooks Install Diagnostic Tool to fix common install issues. Open the QuickBooks Tool Hub, then select Installation Issues. Select QuickBooks Install Diagnostic Tool.
What is error 500 in QuickBooks desktop? ›Without your knowledge, a third-party application has deleted some files linked to QuickBooks. The corrupted windows registry is another reason for the occurrence of QuickBooks Error 500.
What is unexpected error 5 in QuickBooks? ›QuickBooks Unexpected error 5 is one of the most common errors experienced by the users of this accounting software. In general terms, QuickBooks Unexpected Error 5 generally appears when the particular QuickBooks Database service user is blocked to use or accessing the particular file location.
What is H505? ›QuickBooks Error code H505 appear when the user tries to get the company files or data on another computer & that computer does not have proper establishment setup or the computer require additional installation or setup. The H series errors are related to the hosting settings problems.
How to fix errors when converting from QuickBooks Desktop to Online? ›- In QuickBooks, locate your company data file.
- Close QuickBooks Desktop.
- Copy your company file to a new folder on your local c-drive. ...
- Open your company file in QuickBooks Desktop from the new location.
- Select Company then select Export Your Company File to QuickBooks Online.
A QuickBooks data file can get corrupted due to several reasons. These include hardware or software issues, abrupt system shutdown, network connection errors, large file size, virus/malware attack, etc.
How do I make corrections in QuickBooks? ›Locate and select the transaction you want to change, then hit Edit. Change the category or description, then click Save. Click Yes to confirm the changes. Repeat the steps for the rest of the transactions you want to edit.
How do I get rid of error 500? ›- Refresh the page. This might seem obvious, but if it's a temporary loading issue, you might find success if you refresh the page. ...
- Come back later. ...
- Delete your browser's cookies. ...
- Paste your URL into the website "Down for Everyone or Just Me."
Why do I keep getting error 500? ›
“The 500-error status code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.” A 500 error is a server-side error that indicates that something went wrong on the website's server, but the server is unable to provide specific details about the problem.
What is the reason for 500 error code? ›The HyperText Transfer Protocol (HTTP) 500 Internal Server Error server error response code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request. This error response is a generic "catch-all" response.
How do I get rid of error 5? ›- Open Command Prompt as Administrator.
- Open Windows PowerShell as Administrator.
- Disable User Account Control Completely.
- Bypass UAC for Command Prompt and Windows PowerShell Only.
- Update QuickBooks Desktop Point of Sale to the latest release.
- Turn off User Account Control (UAC) in Windows.
- Continue the action that caused the error. Important: After resolving the error, don't forget to turn on UAC.
What Is Error Code 5 Chrome? Chrome Error Code 5 occurs when there's an issue with the SSL protocol – specifically, when the server is unable to recognize a secure connection from your browser. The most common cause of this problem is that the server isn't configured properly for Secure Sockets Layer (SSL) connections.
How do I fix multi-user mode in QuickBooks desktop? ›- Method 1: Use QuickBooks Database Server Manager.
- Method 2: Check Host Mode on each of the User Computers.
- Method 3: Check whether QuickBooks services are running.
- Method 4: Make sure QuickBooks can send data.
- Method 5: Create a new company file folder.
Once the QuickBooks Tool Hub is successfully installed, you need to double-click on the icon on your Windows desktop to open this Tool Hub. If you cannot find the icon on your desktop screen, search it in Windows search. Type QuickBooks Tool Hub and choose the program.
How do I enable multi-user mode in QuickBooks? ›To switch between modes, go to the QuickBooks File menu, then select Switch to Single-user Mode/Switch to Multi-user Mode.
How do I fix rebuild errors in QuickBooks desktop? ›- Go to the File menu, then hover over Utilities and select Rebuild Data.
- On the QuickBooks Information window, select OK. ...
- Let the tool repair your file. ...
- When the tool finishes, select OK.
- Go to the File menu. ...
- Let the tool check your file for data issues.
- In QuickBooks Desktop, log in as an admin to the company file you need to import.
- Go to the Company menu, then select Export Company File to QuickBooks Online.
- Select Get started.
- Click Select destination, then sign in to your QuickBooks Online account.
How do I convert QuickBooks from desktop to online? ›
QuickBooks Desktop Pro or Premier
Go to Company, then select Export Company File to QuickBooks Online. Select Start your export. Sign in as an admin to your QuickBooks Online company. Select Choose online company, and choose the QuickBooks Online company you want to replace with your company file.
Sometimes you need to start fresh with a new QuickBooks Online company. If you're a new customer, you can purge your data and start over. If you've used QuickBooks for a while, you need to create a new company.
Can I delete everything in QuickBooks and start over? ›- Log in to your QBO account, you have to use the master admin credentials.
- Enter Yes to confirm you want to delete your company data.
- Then, select OK and click Wipe data.
- Don't delete QuickBooks historical data. ...
- Make a list of known issues. ...
- Review (and consider revising) your Quickbooks chart of accounts. ...
- Find a long-term bookkeeping team.
- Go to the File menu, then hover over Utilities and select Rebuild Data.
- On the QuickBooks Information window, select OK. ...
- Let the tool repair your file. ...
- When the tool finishes, select OK.
- Go to the File menu. ...
- Let the tool check your file for data issues.
A corrupted file is always unusable and inoperable. When facing this issue, you can first try to repair them or try to run a virus detection program. However, if they do not work, you can try a third-party file recovery tool - Recoverit Data Recovery program to help recover corrupted files in Windows.
How do I clean corrupted files? ›Press Windows + R, type cmd, press Ctrl + Shift +Enter to run Command Prompt as administrator. Next, type the command exe /Online /Cleanup-image /Restorehealth and press Enter. This command provides the files that are required to fix system file corruption. Then type the sfc /scannow command and press Enter.
What should you do if you Cannot reconcile your account? ›- Check the Statement End Balance is correct. ...
- Ensure the correct transactions have been reconciled and none have been missed. ...
- Check the value of your reconciled transactions. ...
- If you are processing your first reconciliation, ensure that your bank's opening balance is correct.
- Go to the Banking menu, then choose Reconcile.
- Select the account you want to reconcile.
- Enter the statement date and ending balance .
- Compare the beginning Balance field with the opening balance on the oldest statement you need to reconcile.
QuickBooks Desktop Payroll
Select the account where the check or paycheck is located. Find and double-click the paycheck to open it. In the Check Number field, enter the correct check number. Select Save & Close.
How long does error 500 last? ›
This error message is often temporary and the website may quickly fix itself. For example, many people may be connecting to the website at once, causing the problem. You may just need to wait a few minutes — or a few seconds — before trying again, and the website may work properly.
What is the care code 500? ›The care code 500 relates to the old directv satellite streaming app. Apparently it is interfering or intercepting the signals from the new DTV streaming app. This appears to be a server software problem that they need to sort out.
What is request method post status code 500? ›A 500 Internal Server Error is an HTTP status code that indicates that the server encountered an unexpected error while processing the request. Note: Reach out to the API service and check the status page of the API Service and see if their systems are operational.
What is 500 internal server error only on one computer? ›The 500 Internal Server Error is simply a general indication that something's wrong on the server side. Several things could cause this, but it's always on the website server and not an issue with your computer or internet connection. In most cases, this means the server is down.
What is HTTP status 500 internal server error in business objects? ›One common error working in BusinessObjects is "Http Status 500-Internal Server Error". This error occurs when BusinessObjects does not connect or load properly.
How do I troubleshoot 503 error? ›- #1: Refresh the page. ...
- #2: See if the page is down for other people. ...
- #3: Restart your router. ...
- #1: Restart the server. ...
- #2: Check the server logs. ...
- #3: Check if there's ongoing automated maintenance. ...
- #4: Check your server's firewall settings. ...
- #5: Check the code.
A 500 or 503 error means that we did not accept your request for processing and to please try again with an exponential back-off retry method.
How do you handle 500 internal server error in react? ›- 1fetch(url)
- 2 . then(response => {
- 3 if (! response. ok) {
- 4 throw new Error(response. statusText);
- 5 }
- 6 return response. json();
- 7 })
- 8 . catch(error => {
The error 0x80070005 occurs when the system or user lacks the required files or permissions to change settings at the time of the Windows update.
What is error occurred while trying to replace existing file code 5? ›The complete error message may be: "An error occurred while trying to replace the existing file: DeleteFile Failed; code 5. Access is Denied". This is usually because you have the application open when you are trying to install the update. Close the program and try installing the update again.
What is error code 5 vs code? ›
Usually, the error "5:Access denied" indicates that the program doesn't have permission to access the folder, right-clicking on VS Code shortcut and selecting the option "Run as Administrator" should fix the problem.
What is QuickBooks error 505? ›If you see Error H101, H303, or H505, one or more of your workstations is set to be the server for QuickBooks. Your server (the computer that hosts your company files) should be the only computer set to host multi-user mode. The Host Multi-User Access option should be turned off on your workstations.
What does system error 5 has occurred mean? ›It's the equivalent of an "Access is denied" error. If you try typing a command like "net user," which requires elevated (administrator) access, you're going to see the system error 5 message. This message can occur even when you believe you have administrator rights on the computer.
How do I fix a QuickBooks application with revoked certificate? ›From the General tab, select View Certificate. Look at the Valid from dates. If the digital signature date expired, ask your IT to get the latest certification for the third-party application. Select OK to close the window.
How do I fix QuickBooks payroll update error? ›Run Verify and Rebuild Data in your QuickBooks Desktop. Get your QB updated to the most recent version. Now, restart your system in Safe mode and update the QuickBooks payroll tax table. Again reboot your computer to implement the modifications.
How do I fix a payroll mistake in QuickBooks? ›- Click the Help menu.
- Choose About QuickBooks .
- Press Ctrl + Alt +Y on your keyboard, then click on Next.
- In the Employee Summary Information window, select the employee that was underpaid.
- Double-click on the employee's name. ...
- Review the YTD Adjustment details.
- Click Ok.
- While you're reconciling an account, in the Reconciliation window, select Edit info.
- Review the Ending balance and Ending date.
- Check your bank statement. Make edits as needed.
- When you're done, select Save.
In Google Chrome, once you get to the page that displays the NET::ERR_CERT_REVOKED error, click anywhere on that page and type 'thisisunsafe. ' It will instantly bypass this warning message. For Example: https://revoked.grc.com/ is displaying the net err_cert_revoked error message in Google Chrome.
How do you bypass a certificate error? ›- Right-click the Google Chrome shortcut on your desktop and select Properties.
- In the Target field simple append the following parameter after the quoted string: --ignore-certificate-errors.
- Open Run and type inetcpl.cpl. Press Enter.
- Internet Properties screen will be displayed.
- Go to Advanced tab.
- Now, uncheck “Check for publisher's certificate revocation” and “Check for server certificate revocation”
How do I reset QB updates in QuickBooks desktop? ›
- Close your company files and QuickBooks.
- Open the Windows Start menu.
- Search for QuickBooks Desktop. ...
- While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
- Go to the Options tab. ...
- Go to the Update Now tab and select the Reset Update checkbox.
Go to the Help, then select Update QuickBooks Desktop. Select Update Now. Select the Reset Update checkbox.
How do I manually update QuickBooks? ›Update manually
Go to Help and select Update QuickBooks Desktop. Select Update Now, then select Get Updates. When the update finishes, close and reopen QuickBooks. When asked to install the update, select Yes.
- Improve staff training. ...
- Level up payroll communication. ...
- Keep up to date with payroll legislation. ...
- Integrate your systems. ...
- Consider investing in automated payroll software.
- Cancel the payroll immediately, make updates, and reprocess it.
- Run an additional, manual payroll with the necessary adjustments for only the affected employees.
- Make adjustments on the next payroll to counteract previous mistakes and get things back in balance.
- Go to Employees, then select Pay Employees.
- Select Scheduled Payroll or Unscheduled Payroll.
- Select Resume Scheduled Payroll. You'll see some employees' names highlighted in yellow. ...
- Right-click on the employee name that's highlighted in yellow.
- Select Revert Paychecks.
- Go to the Banking menu, then choose Reconcile.
- Select the account you want to reconcile.
- Enter the statement date and ending balance .
- Compare the beginning Balance field with the opening balance on the oldest statement you need to reconcile.
- Back up your QuickBooks company file.
- Go to Banking, and then Reconcile.
- Select Undo Last Reconciliation.
- When prompted, select Continue and then OK.
- Close out of reconciliation and open it again to redo the process.
- Go to the Gear icon, then choose Chart of Accounts.
- Locate the account of the transaction.
- Select View Register from the Action column.
- Identify the transaction to clear.
- Under the reconcile status column, select C for Cleared. ...
- Select Save.